What "managed" actually means — and what we put in writing for
Enterprise customers.
Operations
Managed upgrades with a rolling release cadence
Versioned releases with changelogs
Testnet instance first, then mainnet — aligned lifecycle handling
Monitoring & incident response run by our team
Uptime target available in Enterprise agreements
Support
Dedicated support channel for Enterprise customers
Priority response times available in Enterprise agreements
Dedicated success engineer on Enterprise plans
Roadmap input and quarterly reviews
Migration & onboarding assistance
Specific uptime percentages and response-time targets are defined per
customer in Enterprise agreements — we don't publish numbers we can't
stand behind.
* Exact rate limits are subject to fair use while we finalize public
quotas — contact us if you need guaranteed throughput. Free-tier apps
should show "Powered by OpenScan.AI" with a backlink to
xdcscan.io
; badge assets are on our
brand resources
page.