Practical workflows for administering your hosted explorer.
Day-to-day management of an EaaS instance is light — infrastructure is our job. These are the tasks that do land on your team.
Check indexing health
The first thing to check when users report “the explorer looks stale”:
curl https://explorer.yourchain.org/api/v2/main-page/indexing-statusA healthy instance reports indexed_blocks_ratio at or near 1.0. If it lags for more than a few minutes, open a support ticket — persistent lag usually means an RPC endpoint issue on the managed side.
Announce maintenance or incidents
If your network plans a hard fork or coordinated upgrade:
- Notify your OpenScan.AI contact ahead of time with the upgrade block/time.
- Expect brief indexing interruptions if the network’s RPC nodes restart; the indexer catches up automatically.
- After the upgrade, spot-check that new blocks appear and contract verification still works.
Manage verified token metadata
Token names, symbols, icons, and project links shown in the explorer come from verified contract metadata and curated token lists. To add or update your network’s canonical tokens:
- Verify the token contract source (see Contract Verification).
- Submit the token’s icon and project URL through your support channel for inclusion in curated lists.
Handle takedown and abuse requests
Scam tokens and phishing contracts imitating your brand will appear on any public chain. The process:
- Confirm the contract address.
- Report it through your support channel with evidence.
- The token can be flagged in curated views; the underlying chain data (which no explorer controls) remains queryable.
Support your developers
Point ecosystem developers at:
- Your instance’s interactive API docs:
https://explorer.yourchain.org/api-docs - The REST API documentation and full API reference
- Contract verification guides so their contracts decode properly
Most “how do I…” questions from your community are answered in those docs.
Track usage
Request periodic usage reports (API request volume, popular endpoints, active API keys) through your support channel. Use them to:
- Spot abuse patterns early (one key consuming outsized share).
- Plan co-marketing around growth milestones.
- Decide when ecosystem tooling needs rate-limit guidance.
Update branding and links
Logos, colors, footer links, and banner content change over time — follow the process in Branding & Customization.
Upgrade policy
Managed instances are upgraded continuously by the OpenScan.AI team. Breaking API changes are announced in advance and follow the Blockscout v2 specification; subscribe to release notes via the OpenScanAI GitHub org.